Meet our Franchisees: Gigi Hoang and Cameron OctiganJul 18, 2018
Before joining The Cleaning Authority, both Gigi Hoang and Cameron Octigan had very different and demanding careers. After attending the University of California, Davis School of Law, Gigi worked as an attorney in commercial litigation. Cameron attended Le Cordon Bleu culinary school in Los Angeles and went on to work as a chef in New York City and Atlanta.
Ready for a career that allowed for a more flexible schedule and more time to spend with their family, Gigi and Cameron started looking at different career moves independently before deciding to pursue a franchise together.
Gigi came upon The Cleaning Authority while researching residential cleaning services to use for rental properties of her own. When she wasn’t able to find anyone that fit her needs, she thought about pursuing it herself. “I have friends, as well, who weren’t finding good cleaners, so I thought there was a really big need here,” she said. She brought the idea to Cameron because of his experience in staffing in the restaurant industry, and he thought that it was a good opportunity.
When they began to look more deeply into buying a franchise with The Cleaning Authority, the couple was impressed by the business model and the balance between independence and structure offered by corporate. “I like the amount of freedom that we have under the corporate sort of construct to more or less manage day-to-day affairs in how we see fit,” Cameron said. “Obviously, there are certain rules, but it’s a good amount of autonomy for a franchisee as opposed to other franchises.”
Gigi and Cameron think that Atlanta is an ideal market because of the large amount of affluent households in need of a cleaning service. With his staffing experience, Cameron is able to see the value of The Cleaning Authority from an employee perspective as well. He thinks that their ability to offer competitive pay and more reasonable hours differentiates The Cleaning Authority from its competitors.
In the future, Gigi and Cameron aim to focus on growing the business, in terms of both customers and employees, within their territory. “There’s a large labor pool and a large amount of potential customers that just haven’t been tapped or just haven’t been approached by The Cleaning Authority,” Cameron said. “We are interested in expanding the client base as widely as possible.”