Bill spent the majority of his career as an IT Executive for Fiserv in
Milwaukee, relocating with the company to Cumming, GA in 2008. Michelle
taught preschool in Wisconsin and decided to stay at home to raise her
three children – Jake, Kayleigh & Gabrielle – after the
move. Jake recently got married and resides near Lansing, MI. Kayleigh
recently graduated from Georgia College and State University and Gabrielle
is now attending Columbus State University in Columbus, GA.
With the children transitioning to “independence,” Bill and
Michelle looked at business opportunities that would ease the transition
into retirement. Bill had a yearning to own his own business, but he didn’t
want the threat involved with creating a business from scratch.
“We felt like it was the right time to take a small risk because
our family responsibilities have lessened. We wanted an opportunity for
us to truly make a difference in our community, but still allow for time
with our family and friends. With our strict list of qualifications, The
Cleaning Authority checked off all the boxes.”
Bill subscribed to a website called BizQuest which provided weekly updates
with opportunities that fit his search criteria. When The Cleaning Authority
was presented as an option, he knew it would be the perfect fit.
"The brand is highly respected – with quality service and environmentally
friendly initiatives at its core. It also
afforded the opportunity for a better work-life balance, allowing us to spend more time with our kids," said Feder. "We
knew that if we served our customers well, it would offer a steady revenue
stream. Additionally, the entry-level investment was modest and the service
would have broad appeal in our community."
The Feders purchased the franchise through a loan, and also worked through
the mechanics of securing SBA financing.
"Learning all the intricacies of getting started has been challenging
and fun," said Feder. "There have been a lot of puzzles to solve,
but The Cleaning Authority has provided tremendous support – from
training to a mentoring program. The network of franchise owners has also
been very helpful."
As they begin the process of starting a business, the Feders are focused
on quality of service in order to create loyal customers.
"Toward that end, our initial focus is with enabling our staff,"
said Feder. "Comprehensive training and the best tools will go a long way in providing great results. Our
objective is to be the best residential cleaning service in the area.
We think that if we focus on quality, growth will be a natural outcome."
Click here to learn more about The Cleaning Authority of Cumming!